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Shipping & Returns Shipping & Returns
Please check the prices at our shopping cart and select your currency. You will know the shipping cost automatically before place order if you create your account resistor your address and proceed to checkout. We will check details about the order descriptions, inventry, production schedule and then we will request request payment via PayPal when we can proceed on your order. We sell products based on Japanese currency Yen, prices are shown in the other currency on this shopping cart are just for your convenience purpose only, you will know how much in your currency when you pay through PayPal or Bank.

All of the products are delivered by door to door direct shipping carrier like a FedEx or EMS to all over the world. You will know the shipping cost automatically before place order if you create your account resistor your address and proceed to Checkout.

Customs Duty/Tax
Customer is responsible for all custom/duty fees as determined by your country. Fees are collectable at time of delivery. If you are unsure of the potential custom/duty/brokerage fees required by your country, please contact your border services agency before proceeding with this order.

Returns and Refunds policy
Goods returned and cancellation at a customers own convenience are not acceptable due to the type and nature of our goods. Before deciding to make any purchase of goods and placing an order, please consider the above mentioned policies thoroughly. We offer a guarantee as outlined below take great care in packing, and double check our packaging for shipment. In the event of misdelivery of goods or defective goods, please contact us by e-mail or telephone within one week after the arrival of the goods. However, returns and exchanges of goods that are once used, even though damaged, and then spotted as damaged in transit, are a customers responsibility, and any that have traces of use are not acceptable for returns at all.

All of our products are sold without warranty except electrical unit of SimConBASE and SimConMOTION controller box which are covered one year after purchasing the product. However, broken by electrical static, surge or input wrong voltage are exception guaraty for all electrical parts. There is no guarantee any of damage or injury caused by using our products.

Actuator of SimConMOTION
We have started service of repair for the acutator pin break failure in our house at very reasonable cost and it will be reinforced by thicker stainless steel pin, please ASK about the service.
There are quite a few cases but it might be broken internal small pin by too much load on Actuator. It can be avoided by adjust a weight balance and mechanically correct set up for all of the rod travel without stress according to our instruction manual.

Repair Service
How and where to return for repair.
Send to
FREX Japan Trading
157-1 Takou Kawachinagano-city
Osaka 586-0036 Japan
Phone 0721-54-0503
FAX 0721-54-0604
via Air Parcel from Post office

It is better to mentioned on the package below:
Return shipment for repair
No commercial value
PC peripheral
Made in Japan
Purchase Order Number and the Date
Return address, name and phone number
Situation and supposed reason of broke.
It will takes longer for the investigations and repair work if lack of such information to suppose what was the cause of problem

We will request you the costs of the repair and overhaul with return shipping cost.

FREX Japan Trading

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Excelente !!!!! El producto es buen ..
5 of 5 Stars!
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